Our hotel is back in operation, and all the services are rendered taking into account guest safety. Our team, is dedicated towards sanitizing and disinfecting the environment to ensure the well-being of our guests. The Government has put forth a set of Covid- 19 safety protocols for hotels. Hence in accordance with it, here’s what the ‘New Normal’ looks like at Howard Johnson Kolkata.
The guests can find hand sanitizer dispensers and safety kits at the entry and exit points of the hotel. If you aren’t wearing a mask or gloves, we can give you a set.
Every inch of the room is diligently disinfected and sanitized by our house-keeping authorities. No more than one house-keeping executive is permitted to clean the room. Furthermore, the concerned person wears elbow-high gloves and masks to clean the room. Extra care is taken to clean the high-touch areas like luggage racks, remotes, toilet seats and door handles with a 70% alcohol-based sanitizer. The room will be cleaned only in your absence. How often the room gets cleaned depends entirely on you. A bed-linen change is done every 2 days. As a safety precaution, the minibar is left empty.
Abiding by the rules of social distancing, only every alternate room is inhabited by occupants. Rooms which are meant to be isolated, will be clearly marked so that you wouldn’t enter it by mistake.
Safe Public Areas
The most crowded spots of the hotel, hence strict care is taken to ensure everyone’s safety. Markings are made so that there is a one meter gap between two people. A similar practice is in place even for the front-desk executives. The staff appointed in this area, do a glove and mask change twice a day. In many spots of the front desk area you are going to see signage boards inscribed with the precautionary messages. Furthermore, the door handles and the buttons inside the elevator are sanitized every 30 minutes. Not more than 2 people can use the elevator at once and a sanitizer dispenser is fitted inside. Every piece of baggage is sanitized before it’s brought into our hotel.
All our services are rearranged in ways to eliminate human contact to a maximum extent. Digitization is introduced for the check-in, check-out and payment procedures. For pre-booked guests, check-in formalities are completed in advance. You will be intimated about the procedure of QR code payment so that you can opt for it. We sanitize the keycards that guests return to us at the time of check-out.
For contactless credit card payments we share the bill with the guest and the sales teams for verification. After approval from both parties the transaction is completed. If you require a hard copy of the receipt, call and request for it. Pick it up from the front counter without interacting with anyone. The payment receipt is shared via e-mail or WhatsApp.
Hygienic F & B Handling
You can make use of our hotel’s 24×7 dining services. For a meal at Nest, you will be seated bearing in mind the parameters of social distancing. Food is place on a tray jack and bought to the table. Sanitizing your hands before the meal is another protocol. Similarly even the cutlery is sanitized before placing it on the table. The credit card is sanitized before and after swiping. Payment with the QR code is yet another option that you could use. The table cleared only after the guest leaves.
Social Distancing is practiced in every area of our hotel premises by the guests and our staff. We do the check-in and check-out formalities only for one guest at a time.
Our team is attuned to your every need. Reminding guests to abide by the Covid-19 safety protocols for hotels and extending hospitality is our prime goal.